Foodservice Express Privacy Policy

Welcome to the Foodservice website! Med-Diet, Inc., its divisions and affiliates, recognize the importance of customer privacy and the need to protect information that users of our website supply to us. This Privacy Policy explains our data collection practices and use of the information that you provide to us. It is part of, and governed by, our Terms of Use. Click on the “Terms of Use” link at the bottom of the website to view the most current version of our Terms of Use. Please read the Privacy Policy and the Terms of Use carefully before using the website. We want you to be fully aware and confident of how your information is collected and used because we value the trust that you have placed in us. By using this website, you consent to the collection and use of your information as stated in this Privacy Policy and the Terms of Use. If you do not agree to the terms and conditions of our Privacy Policy or our Terms of Use, please do not use this website.

1. General

In general, you can visit one of our sites without telling us who you are and without giving any personal information about yourself. There are times, however, when Med-Diet, its partners and/or suppliers may need information from you. We try to make sure that the personally identifying information that you provide us remains private. We will not sell, rent, trade or otherwise disclose the personally identifying information you provide to anyone outside of Med-Diet, or its affiliates, except as otherwise provided in this policy or other policies relating to specific sites. However,
  • When you visit any of our sites, your browser automatically sends us an IP (Internet Protocol) address and certain other information (including the type of browser you use). We may use this IP address and other information to give you access to the sites and otherwise administer those sites. In certain parts of a site, we may ask you to provide us with your name or other information so that we can provide you with information you request. You are under no obligation to provide us with this information, but without it, we may not be able to provide you the information that you request.
  • If you use our website to make purchases, we use the information you provide to facilitate the processing of your orders. This information and the information about your order may also be combined with other information about you (such as your past purchase history and demographic information) available from our records and other sources for us to use in analyzing customer usage and trends and for future marketing efforts. We may also share aggregate information about such usage and trends with third parties to help us in analyzing it. Your information will not be sold to others for marketing purposes. We will use data that is generated by your visit or that you supply to us to provide a product or service, or additional information. To help us do this, we may share information with others including our various affiliates, and/or business partners, that are involved in fulfillment.
  • We may use information that we collect through the sites in connection with our fulfillment of orders and enforcing our Terms of Use, customer orders or other arrangements with you or your organization.
  • You also should be aware that we collect certain usage information about our sites, such as the number and frequency of visitors to certain parts of a site and broad demographic information for aggregate use to analyze trends and administer the sites. This allows us to improve services and our sites. We may engage third parties with whom we share such information in order to assist us in analyzing such information and in making service and site improvements.
  • Some of our sites also include certain features that allow you to communicate with us by electronic mail or otherwise. If you choose to use such features (such as a "Contact Us" feature), you may be required to supply such information (including your e-mail address and other information) in order for us to communicate and respond. We may not only respond to the e-mail messages you send us, but also use such information for any other business purpose, including sending you subsequent communications concerning this site, Med-Diet or our services. Please be aware that it may be possible for others to read messages that you send over the Internet, so do not send by electronic mail any information that you would want to keep confidential.
  • Like many companies, we use "cookie" technology on our Web site. These cookies may tell us whether you have visited our site before and what material on our site you have viewed. These cookies also enable the sending of e-mail messages from our Web site. The cookies we use do not collect any personally identifying information about you or provide us with any way to contact you, and the cookies do not extract any information from your computer. We do not associate the cookie with any information you may include in an e-mail message. You should check the help information relating to the browser that you are using if you desire to disable cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Be aware, however, that some parts of our website may not function properly if you refuse cookies. If you use our website to make purchases, you will need to adjust your computer settings to accept "cookies". Computer "cookies" are safe, secure, and the best way for us to offer you the most enjoyable, seamless online shopping experience
  • If you provide us with personal information or other information about somebody else, including information relating to another individual or the business with which you are associated, we will assume that you have their permission to do so.

  2. Arrangements with Third Parties

We may make information covered by this Privacy Policy available to third parties in a variety of circumstances:
  • If you are a customer of an affiliated distributor, member or participant in an exchange, group purchasing organization, or other similar group, we may be required in our arrangements with that distributor, exchange, organization or group to deliver your transaction information and other data, including personally identifiable information, regardless of whether the information arises as a result of transactions through the distributor, exchange, organization or group or directly with us. You acknowledge that we have no responsibility or liability for any uses that such distributor, exchange, organization or group may make with respect to any such data.
  • We also may contract with third parties to provide various services to us, but in that case, information is disclosed only for purposes of providing those services. For example, in some cases we use suppliers to collect, use, analyze and otherwise process information, to bill or process payments, to fulfill and deliver orders, and perform other functions on our behalf. Our practice is to require such suppliers to handle information in a manner consistent with our policies.
  • We may supply information to third parties, including governmental agencies, if we believe in good faith that we are required to do so by law, rule or order.
  • We may share aggregated statistical information with our business partners. This information does not include personally identifying information.
  • We may provide personal identifying and account information in order for us to enforce our Terms of Use, customer orders or other arrangements. This includes exchanging information with other companies for purposes of fraud and credit risk reduction and collection.

3. Marketing by Us
  • We may send announcements and updates relating to our products or services or those of third parties, and may make introductions of third party service or product suppliers, to our customers and users of our sites.
  • We may contact you as part of our customer satisfaction surveys or for market research purposes.
  • We may enhance or merge the information we collect through the sites with data from third parties and with data we collect in other ways for purposes of marketing products or services
  • We may communicate with you by various means (including e-mail, telephone, mail, fax) to provide requested services, content, product information, notification of special offers, or in regard to customer service issues. We will provide you with an opportunity to 'opt-out' of having online information used for purposes not directly related to the site.

4. Your Consent

By accessing or using any of our sites, you consent to (a) the terms and conditions set forth in this Privacy Policy, the policies that may specifically relate to the particular sites that you may visit, and the Terms of Use, all of which are an integral part hereof, and (b) the collection and use of information as described above. We may revise this Privacy Policy or the policies that may specifically apply to certain of our sites, as well as the Terms of Use, at any time by updating postings to our sites, and you agree to be bound by any such revisions in effect at the time of your accessing or use of any of our sites. Therefore, you should periodically visit our sites to determine the then current policies in effect.

This Privacy Policy was posted on February 26, 2010. Please review this page periodically by clicking on the “Privacy Policy” hypertext link located at the bottom of our website, as we will occasionally update this Privacy Policy.